Our Terms and Conditions:

Acceptance of Terms and Conditions. By becoming a Subscriber, you agree to be bound by these Terms and Conditions.

Subscription eligibility: Subscription is open to all individuals who are 18 years of age or older. Our Business Tariffs are be tailored to meet your business need, no matter what size is your business, eligibility is therefore assessed and agreed based on your business need.

Subscription benefits: As a member, you will receive access to certain benefits, such as discounts on products and services, exclusive content, and payout on your behalf in the event you received a PCN.

We only payout your PCN, on your behalf only if your PCN matches your name, address, and vehicle registration number with the information we hold at the time of you becoming a Subscriber and you are an active Subscriber at the time of payout and has no fee remain outstanding towards Subscription. Business subscribers will be validated for payout immediately after notified to us, in case Business customers, the PCN must match to the Business information we hold at the time of Registration.

Subscription fees: The cost of membership will vary depending on the Subscription level you choose. See our “How We Help” page for details.

Payment terms: Subscription fees are payable in advance and are non-refundable.

Subscription term: The initial Subscription term is one year. Your Subscription will automatically renew at the end of the term unless you cancel your Subscription, notifying us in writing 30 days prior to the expiry of your current Subscription.

Cancellation policy: You may cancel your membership at any time by giving written notice to us, either via email or post.

Refund policy: You may be entitled to a refund for the future period if your Subscription has been cancelled, provided no Claims have been made in the year a refund request has been made. In the event, no Claims being made and due a refund followed by Cancellation request, we will work out your remaining period’s Subscription on a proportionate basis and process your refund within 14 days of your request for Cancellation.

Termination of subscription: Payulez Limited may terminate your Subscription for any reason, including but not limited to:

Breach of these Terms and Conditions: Non-payment of membership fees; or conduct that is deemed to be inappropriate or disruptive.

Dispute Resolution: Any disputes arising out of these Terms and Conditions will be resolved by binding arbitration.

These Terms and Conditions (T&Cs) also covers:

Our Privacy Policy: how we collect, use, and share your personal information, please see our Privacy Policy for detailed terms of our service.

Our Cookie policy: The cookie policy document sets out how we use cookies on our website. Cookies are small files that are stored on our users' computers when a user visit our website. They can be used to track our users' browsing activity and to personalize their experience on our website.

Intellectual property. intellectual property rights, which will be set out in due course.

Changes to the T&Cs. Payulez Limited has the right to change its T&Cs at any time and notice of any changes will be notified to our Subscribers as soon as possible, upon its occurrence.

It is important that you read our T&Cs carefully before becoming a Subscriber so that you understand your rights and obligations. 

Our Privacy policy

Our privacy policy is summarised as to how we collect, use, and share your personal information and this forms part of our Terms & Conditions (T&Cs).

Introduction: This Privacy Policy describes how Payulez Limited collects, uses, and shares your personal information. This Privacy Policy applies to our website, ULEZ PCN Parking Penalty Charges (payulez.co.uk), products, and services.

What personal information do we collect?

  • We collect personal information from you when you.

  • ·Visit our websites.

  • Create an account with us.

  • Make a purchase from us.

  • Contact us.

  • Use our products or services.

The personal information we collect may include:

  • Your name

  • Your email address

  • Your phone number

  • Your mailing address.

  • Your payment information

  • Your demographic information

  • Your browsing activity

  • How Do We Use Your Personal Information?

  • We use your personal information to:

  • Provide you with our products and services.

  • Process your transactions.

  • Communicate with you.

  • Improve our products and services.

  • Target our marketing.

  • Comply with laws and regulations.

  • Who Do We Share Your Personal Information With?

  • We may share your personal information with:

  • Our third-party service providers who help us operate our business.

  • Our marketing partners who help us target our marketing.

  • Government agencies if required by law.

How Do We Protect Your Personal Information?

We take steps to protect your personal information, such as:

  • Using secure servers

  • Using encryption

  • Requiring strong passwords

  • Limiting access to your personal information

  • Your Rights

You have the right to:

  • Access your personal information

  • Request that we correct your personal information.

  • Request that we delete your personal information.

  • Object to our use of your personal information

  • Port your personal information to another company

How to Contact Us

If you have any questions about this Privacy Policy, please visit our contact us page:

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The most current version of the Privacy Policy will always be posted on our website.

Effective Date: This Privacy Policy is effective as of 01 November 2023.

Our Cookie policy

What are cookies?

Cookies are small files that are stored on your computer or mobile device when you visit a website. They are used to remember your preferences and settings, such as your login, language, and font size. Cookies can also be used to track your browsing activity across different websites.

Why does our website use cookies?

We use cookies on our website for a variety of purposes, including:

To remember your login and preferences so you don’t have to enter them every time you visit our website.

To track your browsing activity so we can improve our website and provide you with a better user experience.

To deliver targeted advertising.

 What types of cookies do we use?

We use two types of cookies:

Essential cookies: These cookies are essential for the operation of our website and cannot be disabled. They include cookies that remember your login and preferences.

Non-essential cookies: These cookies are not essential for the operation of our website and can be disabled. They include cookies that track your browsing activity for the purposes of targeted advertising.

How can I control cookies?

You can control cookies through your browser settings. You can choose to accept all cookies, block all cookies, or choose which cookies to accept.

 If you block all cookies, you may not be able to use all the features of our website.

How to contact us

If you have any questions about our cookie policy, please contact us at pcn@payulez.co.uk or visit our “Get in touch” page for more information about how to contact us.